Shipping policy

Shipping Policy

Last updated: September 12, 2026

Menista is an international tailoring brand with operations and customer support across India and the United States, with international fulfilment and warehouse presence in the United States and Europe.

Order Preparation & Production

Many Menista garments are made to order. Production and order-preparation times vary with the garment, customisation and current workload. Any production, dispatch or delivery date shown on the website, in your order confirmation or at checkout is an estimate and not a guarantee.

Shipping & Tracking

Available delivery options and any shipping charges are shown at checkout. Where complimentary shipping is offered, it will be identified there. Once dispatched, tracking details are provided when available. Carrier delays, customs inspections, weather and events beyond our control may affect delivery.

International Orders, Duties & Taxes

International shipments may be subject to import duties, taxes or customs fees. Unless expressly collected at checkout or required otherwise by law, these charges are the customer's responsibility. Please check local requirements before ordering.

Address Accuracy & Delivery Issues

Please provide a complete and accurate delivery address and contact details. Contact Menista promptly if your order is delayed, damaged in transit, appears incorrect or has not arrived. We will work with the carrier and provide an appropriate resolution in accordance with applicable law.

Returns

For authorised returns, customers and NRIs in North America or Europe must contact Menista before sending any item. We will provide the nearest dedicated Menista warehouse or authorised return location in the relevant region. Do not send returns to a fixed address unless Menista has given you written instructions.

Contact Menista