Refund policy

Return & Replacement Policy

Last updated: October 25, 2026

Menista is an international tailoring brand serving customers in the United States and worldwide. This policy applies to orders placed through Menista.com.

Custom & Made-to-Measure Garments

Most Menista garments are cut, tailored, personalised or altered to individual specifications. Because these items are custom-made, returns are not available for change of mind, dislike of style or colour, fit preference after delivery when the garment matches the confirmed order, buyer’s remorse, or any purchase made with the intention of returning the item. Such requests will not be accepted, except where a remedy is required by applicable law.

30-Day Replacement for Damaged or Defective Items Only

Menista will arrange a replacement or remake only when an item is delivered damaged, is defective, is the wrong item, or involves a Menista production error. Contact us within 30 calendar days of delivery. Outside that window, replacement requests for these issues are not accepted except where required by applicable law.

Please inspect your order promptly after delivery. We may ask for photographs, your order number, and other reasonable information before authorising a replacement. Where a replacement is authorised, Menista covers the costs of the authorised replacement or remake, including return of the defective item when we request it and shipment of the replacement.

What Is Not Accepted

Returns or refunds because you did not like the item, colour, fabric hand-feel, or style after delivery, when the garment matches the confirmed order
Returns of custom or made-to-measure products purchased with the intention of returning them
Change-of-mind returns or cancellations once production of a custom or made-to-measure garment has begun (except where required by applicable law)
Any open “free returns” or standard change-of-mind return window — Menista does not offer that on Menista.com

Refunds

Refunds are not a standard option for custom garments. Where Menista determines a refund is the appropriate remedy for a verified damaged or defective item (or where required by applicable law), the authorised item must be returned as instructed. For such refund returns, the customer arranges shipment to the authorised return location and pays return shipping, unless Menista states otherwise in writing or applicable law requires otherwise.

Authorised Returns & International Return Routing

Do not send an item back without Menista’s prior written authorisation. Customers in North America or Europe must contact Menista before returning anything. We will direct you to the nearest dedicated Menista warehouse or authorised return location for that order. We do not publish a fixed return address because the correct location depends on the order and region.

Order Changes & Cancellations

Contact us as soon as possible if you need to change or cancel an order. We assess requests according to the stage of production and confirm any available options in writing.

This policy does not limit any rights or remedies required by applicable law. Approved refunds, where issued, go to the original payment method unless otherwise required by law.