Politique d’expédition

Shipping Policy

Last updated: October 30, 2026

Menista is an international tailoring brand serving customers in the United States and worldwide, with international fulfilment and warehouse presence in the United States and Europe.

Order Preparation & Production

Many Menista garments are made to order. Production and order-preparation times vary with the garment, customisation and current workload. Any production, dispatch or delivery date shown on the website, in your order confirmation or at checkout is an estimate and not a guarantee.

Shipping & Tracking

Available delivery options and any shipping charges are shown at checkout. Where complimentary shipping is offered, it will be identified there. Once dispatched, tracking details are provided when available. Carrier delays, customs inspections, weather and events beyond our control may affect delivery.

Address Accuracy & Delivery Issues

Please provide a complete and accurate delivery address and contact details. Contact Menista promptly if your order is delayed, damaged in transit, appears incorrect or has not arrived. We will work with the carrier and provide an appropriate resolution in accordance with applicable law.

Returns

Menista does not offer free change-of-mind returns on custom or made-to-measure garments. Replacement or remake is available only for damaged, defective, wrong, or production-error items within 30 calendar days of delivery under our Return & Replacement Policy. Do not send any item back without Menista’s prior written authorisation. Customers in North America or Europe must contact Menista first; we will provide the nearest dedicated warehouse or authorised return location for that order.