Returns & Alterations

IF THE FIT NEEDS ATTENTION, TALK TO US FIRST.

Tailored garments are different from ordinary ready-made clothing. A small adjustment to a sleeve, waist or trouser length can often create a better result than replacing the entire garment.

COMMON ALTERATIONS

Depending on the garment and construction, a local tailor may be able to adjust the trouser waist or length, jacket waist, sleeve length or waistcoat fit.

IF SOMETHING DOESN'T FIT

Contact us with your order number, wearing photographs, a clear description of the issue and any measurements requested by our team. We will help identify the most practical next step.

FREE 30-DAY EXCHANGES & REPLACEMENTS

Contact Menista within 30 calendar days of delivery to arrange a free exchange or replacement. Menista covers all costs for the authorised exchange or replacement, including return and replacement shipping.

30-DAY DAMAGED-PRODUCT RETURNS

Returns for a refund are accepted only for products that arrive damaged. Contact us within 30 calendar days of delivery for authorisation. We issue a full refund once the authorised damaged product is returned and received. The customer arranges and pays for shipping back for a refund return. This does not limit any rights required by applicable law.

IF THERE IS A DEFECT OR MENISTA ERROR

If an item is defective, damaged, incorrect, or materially differs from the confirmed order, contact us promptly. We will review the case and provide the appropriate remedy under applicable law, which may include an alteration, remake, replacement, refund or another resolution.

MADE-TO-MEASURE ORDERS

Custom garments are made to individual specifications. Change-of-mind returns for a refund and cancellations may not be available once production has begun, except where required by applicable law. Our free 30-day exchange and replacement policy applies.

DO NOT SEND AN ITEM BACK WITHOUT AUTHORISATION

Please contact Menista before returning anything. Where a return is authorised, we will provide the appropriate instructions for your order and region.

For the full terms that apply to your order, read our Return & Refund Policy.